CZ 
DE 
The state-owned enterprise Horské lázně Karlova Studánka is a historic spa resort whose origins date back to the 16th century. Thanks to its unique location and healing climate, Karlova Studánka is an ideal place for spa treatment of patients with cancer and diseases of the circulatory, respiratory, nervous, and musculoskeletal systems.
Thanks to the Principal Telemedicine solution, the spa is the first in the Czech Republic to offer its clients care supported by innovative telemedicine services.
Client needs
The spa management was considering a broader renewal of its digital resources for managing spa operations. It was necessary to increase the efficiency and economic performance of the business, introduce timely and high-quality reporting, and establish connections with the state administration and other healthcare providers within the framework of domestic or international interoperability.
The spa was looking for innovative digital tools that would support the improvement and enhancement of the level of medical care and patient comfort, such as telemedicine or a mobile application.
Proposed solution – project description
The solution proposed was to introduce a modern spa information system (LIS) that would meet the needs of operations management and health record keeping in accordance with new legislation.
This also included the deployment of the Principal telemedicine solution integrated with the healthcare part of the LIS.
This included:
- patient portal with verified identity for access to medical records,
- the option to transfer data from mobile devices and smart watches to patient medical records,
- link to procedures provided and overview of activities,
- connection to external entities and interoperability.
Result of cooperation – changes compared to the original state
- A new LIS connected to telemedicine has been introduced.
- Patients can remotely transfer health data and monitor their prescribed procedures.
- Healthcare professionals gain a better overview of the effects of treatment thanks to continuous data.
- The spa is the first in the Czech Republic to use telemedicine in its care.
- A standardized, secure, and legally compliant method of communication with the state administration and other healthcare providers has been introduced.
Tools and technologies used
- Microsoft technology
- Hybrid architecture Principal telemedicine (part on-premise, part cloud)
- Mobile application for patients
Client testimonial
"I am very pleased with the good reputation of our spa in terms of the quality of services provided, prices, and the comfort of our clients. We value the trust of our guests, which is why our goal is to continuously improve and enhance the care and services we provide. We keep this in mind when developing and improving the performance of our technological systems, which ensure the daily operation of our spa. And even though spa treatment is a very traditional field, we strongly feel the need to use innovative digital tools to further develop our spa care. That is why we have added the use of telemedicine and its connection to the spa information system to our list of firsts," said Jan Poštulka, Director of the Karlova Studánka Mountain Spa.
Evaluation by PRINCIPAL
"We constantly strive to use innovative technologies in our solutions. At the Karlova Studánka Mountain Spa, we found a client who, with a high degree of professionalism, has further advanced the use of these technologies to improve the quality of its services for spa clients. Thanks to this collaboration, we were able to contribute to the introduction of technological innovations into the highly demanding field of spa care," says Miloš Tkáčik, General Manager of Principal Engineering.
